Terms & Conditions

General Terms & Conditions

  1. The announced prices are both in EUR and Croatian kunas. However, all payments will be effected in Croatian currency.
  2. The Captain reserves the right in changing the route in case of bad weather conditions
  3. All cruise departures are guaranteed, however if less than 10 participants are booked, we reserves the right in cancelling the departure and changing the ship name if the need arises.
  4. “Departure day” is considered the date our services begin.
  5. Guests are obliged to follow the ship rules and regulations found in written form onboard especially in regards to bringing drinks on board.
  6. In order to ensure congenial membership, Adriatic Explore Ltd reserves the right to accept or reject any person as a tour participant and to expel from the tour any participant whose conduct is deemed incompatible with the interests of the tour group.

Insurance:

Adriatic Explore Ltd strongly recommends insurance to cover cancellation charges, trip interruption, and accident and baggage loss. Adriatic Explore Ltd accepts no responsibility for damage or loss of baggage or other personal property.

Refunds For Unused Services:

No refunds will be made for unused services once travel arrangements have commenced.

Specific mooring conditions and requirements in some Croatian ports:

Our ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships in order to get to the shore. In such cases clients need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it. Cruise not recommended for clients in wheelchairs or with limited mobility.

Travelers who need special assistance:

Any disability requiring special attention must be reported to Adriatic Explore Ltd at the time of booking. Adriatic Explore Ltd will make reasonable efforts to accommodate the special needs of disabled tour participants, but is not responsible for any denial of services by carriers, hotels, lodges, restaurants, or other independent suppliers, nor any additional expenses incurred. Motor coaches and minibuses are not equipped with wheelchair ramps. We regret we cannot provide individual assistance to a tour member for walking, dining, getting on/off motor coaches and other transportation vehicles, or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically able companion. Motorized scooters are unsuitable for touring.

Secure Payment:

Security payments by debit / credit cards Confidentiality of your information is protected and secured using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between user and service payments, and vice versa.
WebPay service and financial institutions exchange data by using their virtual private network (VPN), which is protected from unauthorized access.
Webteh Payment Gateway is certified PCI DSS Level 1 safety standards prescribed by Visa and MasterCard rules.
Merchant does not store credit card numbers and the numbers are not available to unauthorized persons.
Service payment is based on the 3-D Secure standard, which currently offers the safest solution to credit and debit cards in the Internet environment.
If the card user is participating in the 3-D Secure program from the customer will be required to pay additional identity verification as confirmation that he just used the card.

Disclosure of Your identity:

Adriatic Explore Ltd. is committed to protect customers’ personal data in a way that it collects only the necessary, basic information about customers / users that are necessary for the fulfillment of our obligation to inform customers about the way we collect data, and gives customers an option of using their data, including possibility to decide whether or not to remove their name from lists used for marketing campaigns.
All user information is strictly confidential and are available only where such information necessary to perform the job. All employees Adriatic Explore Ltd. and business partners are responsible for compliance with privacy principles.

General Payment Terms:

All payments will be effected in Croatian currency.
Acceptable credit cards are: American Express, MasterCard, Maestro and Visa. Also, payment can be done through the invoice.

Note:

Terms and conditions are subject to change without notice.


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If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number or official authorities of the Republic of Croatia.