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Frequently Asked Questions

Q: What are the vessels like?

A: All our vessels are motor ships made of wood or steel. Vessels are different sizes and shapes, and categories. Some of the vessels in the fleet are more than hundred years old but have been reconstructed on numerous occasions and tailored for tourism as in the past some have been used to carry freight. Most of the steel /iron vessels are brand new and built very recently.

All of our vessels are members of Croatian Ship registry and are subject to its rules, inspection and certification http://crs.hr).

Q: Who owns the vessels?

A: Vessel owners are mostly captains to whom this job is a part of their family tradition, so it is not a rarity that the crew members are part of one family or one family is the owner of few vessels.

Q: How many crew members work on a vessel?

A: Depending on its size, vessels have about five crew members, and it is usually the captain, chef, waiter and 2 sailors. The larger vessels have 6 or 7 crew members (2 waiters, chambermaid).

Q: How do we communicate with the crew?

A: At least one crew member is able to communicate in English. You will be introduced to all of your crew members when you arrive on a vessel at your welcome speech given by our line representatives. In some cases, there is also a tour manager on board.

Q: Can I choose to be on a specific vessel?

A: If you have a wish to be on some specific vessel from our fleet (pictures and descriptions can be seen on our web page), we kindly ask you to express your wish to us while making a reservation. We will try to accommodate you on a specific vessel, although we can not completely guarantee the name of the vessel because of possible group reservations. There is also a possibility for certain programs to book a NAMED SHIP which means you would get the name of the vessel upon booking.

Q: How big are the cabins?

A: Cabins offer enough places to sleep and the place for traveling bag. They’re functional and mostly equipped with two beds, little wardrobe or open shelf. A+ and A category cabins have own bathrooms with shower and toilet.

Q: What is an average size of the cabin?

A: It depends on the category of the vessel. The most spacious cabins are on Deluxe vessels – they are approximately 12-15 m². A + category cabins are approximately 8-10 m², A category cabins are around 5-8 m ², while B category cabins are 3,5-4 m².

Q: What kind of bed do cabins have?

A: A + category vessels have either twin or double beds. Some cabins can accommodate 3 persons – double bed and an extra bed above the double bed. Because of the limited number of different beds, we are not in a possibility to confirm or guarantee a specific type of bed, but we try to allocate guests according to their wishes. So if you demand a specific type of bed, we kindly ask you to note that to us while making a reservation, and we will try to fulfill your wishes.

Q: What is the average type and size of the bed in cabins?

A: On Deluxe and A + category vessels, there are twin or double beds in cabins. Approximate size of the twin bed is 90/100 m x 190/200 cm, while the size of a double bed is 150/160 m x 190/200 m. On A category there are mostly bunk beds, however, some A vessels have also twin or double beds. Double bed is 130/140 m x 190/200 m and the bunk bed is 80/90 m x 190/200 m. Each B category vessel has bunk beds only and they are 80 m x 190/200 m.

Q: What is the difference between below deck and deck cabins?

A: Cabins are situated on deck and below deck. Main deck (deck on which you step on as you embark the ship). ON DECK CABINS can be situated on the MAIN (deck on which you step on as you embark the ship ) and on UPPER deck (deck on top of the main deck). Cabins below deck are actually in the hull of the ship. Advantage of cabins situated on deck is the direct exit on sea and more fresh air, while cabins below deck are sometimes quieter (only fellow passengers who booked BELOW deck cabins will pass by and not all passengers from your ship as well as other ships when docked) and comfortable because they’re situated in a sea level that chills cabins and hallways below deck are often air-conditioned which effects on a temperature in cabins. Cabins below deck mostly have little portholes.

Q: What shall I bring with me?

A: We suggest to take lighter clothes, shorts, T – shirts, bathing suits, sandals and similar, and a few long arm shirts, long pants or wind sail for possible colder weather and breezy nights. Don’t forget your hat, sunglasses, sun cream, towel for beach and additional and personal towels if you travel on B category vessel. In a case that you forget something, it is possible to buy different summer clothes and equipment in most of the harbors.

Q: What is my baggage allowance on board?

A: There is no limit to the size or amount of baggage, however, your luggage has to fit into the cabin.
If you consider your luggage oversize, please contact us on thru contact form in order to check it.

Q: What to do if I have a large suitcase?

A: If you travel for a long time, we can help you with placing of your additional baggage. In Opatija, we can put your baggage in our office, while in Split and Dubrovnik we can recommend luggage stores placed in the harbor. We surely recommend you to check the size of your cabin before and then decide whether you would like to leave your baggage in wardrobe. There is usually enough space under your bed to leave a suitcase.

Q: Is there some fishing equipment on the vessel?

A: There is no fishing equipment on the vessels, but You can take your own fishing equipment, although you must now that you will need a special permission for fishing that you can get in specialized agencies in harbors.

Q: Shall I bring a sleeping gear?

A: In a case that you would like to spend some nights sleeping on deck under the stars, we recommend you to take a sleeping bag because it is not allowed to take mattress and sheets out of your cabin on deck.

Q: What kind of food is served on the vessels?

A: Food on the vessels is similar to traditional Croatian food. Breakfast is continental one and consists of tea and coffee, fruit juice, bread, butter, jam, and eventually ham and cheese. If you want an English breakfast, it is possible to order it while making a cruise reservation or on spot. Lunch is traditionally plentiful. Is consists of soup or pasta as starter, main dish with side dishes, salad, and desert. The main dish is two or three times weekly a fish and in other cases meat or chicken. Side dishes are potatoes, cabbage, and other vegetables. Dessert is fruit or a cake. Dinner is not included because we encourage you to explore local restaurants.

Q: What is 'captains dinner'?

A: Once a week captain offers “Captains dinner” mostly a fish menu, which is a chance for guests and the crew to gather in a ceremonial mood. “Captains dinner” can be ordered while making a reservation or arrange it and pay it on a spot. For A + category bookings – one captain’s dinner is included in the price!

Q: Do you provide food for people with special dietary needs?

A: Unfortunately we are limited to small kitchens when preparing special food for vegetarians and people with special diet demands. Please make sure to advise of any dietary needs at the time of your booking and our on board chef will do their best to accommodate.

Q: Can we bring our own drinks on board?

A: It is not allowed to bring and to consume your own drinks on the ship. You can get your drinks at ship salon which is at the same time restaurant, living room, and a bar. The bar is equipped with different alcohol and non-alcoholic beverages. In a case that you would like to consume some special type of drink that normally can not be found in the ship bar, according to your earlier demand crew can get that beverage, and serve you with it during the cruise.

Q: How do we pay for drinks?

A: Drinks will be noted on your account, usually there is a list of passengers names next to the bar and it is paid at the end of the trip. Price is similar to the price of drinks in coffee bars, taverns or restaurants on the coast.

Q: Where do we find our ship?

A: Ships are docked in Opatija harbor, in Gruž harbor in Dubrovnik and in ferry harbor in Split. In Split, vessels are most often allocated from part of harbor opposite the main bus station and further to the center of the city opposite the train station, next to the building of Port Authority and directly at the main promenade. Representatives of our agency will be in the harbor with the lists of guests’ names, belonging names of the ships and numbers of cabins. They are available to the guests for all information during embarkation.

Q: When can we get on the ship?

A: Embarkation is on Saturday until 1 p.m., except in Dubrovnik Sundays from 12 p.m. till 6 p.m. Cabins are ready for guests about 12:00 although it is possible to come even earlier during the morning and leave baggage on the ship while the ship is still being cleaned. After welcome speech and presentation of crew members, guests start with their first lunch/dinner in Dubrovnik and the vessel leaves the port.

Q: When is the end of the trip?

A: Ships are coming back to Split and Opatija on Friday afternoon and in Dubrovnik on Saturday afternoon. Guests have to leave their cabins till 9 a.m. on Saturday/Sunday morning so that the crew can clean the vessel for the next guests. Last meal is breakfast on that morning.

Q: Is there a place to park a car for 7 days?

A: We can offer our help with parking. In Opatija, our staff will take your car at the parking and charge you for 7 days. in Split, we can recommend you a garage not far from the harbour. Our representatives in harbour Split will give you instructions how to get to the parking after you have left baggage on the ship. We kindly ask you to inform us while making a reservation that you are coming by car. Additional pieces of information for Split: Garage address is: Ulica Branka Šimića 1, 21 000 Split. Please note that the there is 24h surveillance in the garage, however for any damage to the vehicle agency is not responsible. To return to the port you can walk (15-20 minutes), take a taxi, or catch a bus on Poljička cesta (in front of Auto Hrvatska building). Bus No. 3, 5, 8, 11, 17 will take you to Zagrebačka ulica (you exit on the 2nd bus stop). Ticket for one ride costs 11 Kuna to be purchased with the driver on the bus in cash, Kuna only.

Q: Is there warm water on the ship?

A: Electricity and water are available on the ships but in a limited capacity. All the ships have a generator for electricity that makes a certain level of noise, so it’s not turned on during the night or while the vessel is docked in some peaceful bay. Tanks for water have capacities that match numbers of cabins, actually numbers of beds on a vessel, so there is always enough water for everyone, even in cases if the tank isn’t filled each day, assuming that everyone uses water rationally. Ships also have a central heater that ensures warm water.

For Opatija departures:

  • Easy jet to Venice and Ljubljana
  • Ryan air to Trieste, Venice, and Pula
  • German wings to Pula, Zagreb
  • Tui fly to Rijeka and Venice
  • Airbarlin to Venice
  • Norwegian air to Venice
  • Cimber air to Venice

For Split Departures:

  • German wings
  • Easy jet
  • Norwegian air
  • Cimber air
  • Blue1

For Dubrovnik departures:

  • Easy jet
  • Germanwings
  • Norwegian air
  • Cimber air
  • Blue1

Important information:
Please book airline tickets on your own, as we do not assist in purchase.

Ship rules are to protect our customers on board and we would like all clients to have consideration for other people.

If in our opinion any passenger behaves in a way to cause or likely to cause danger or distress to any third party we reserve the right in terminating the travel of the person(s) concerned without any refund.

  • Passengers on board are obliged to abide by the ship rules, as captain is responsible for the safety of all passengers and the crew. Captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports to ensure safety on board.
  • Passports are to be handed to the captain for registration on the first day of the cruise.
  • Jumping or diving from the ship during navigation is strictly forbidden. For safety reasons climbing on the masts is also forbidden.
  • During rough weather, the movement should be done with care and as little as possible. The floors can often be wet and slippery. Passengers should take extra care crossing between the vessels when they are docked together in port. Do not hesitate to ask a crew member for assistance when crossing. Movement between the ships is the individuals’ responsibility.
  • Safety belts are placed under the seats in the dining area or below the bunks in the cabins (depending on the vessel).
  • As the ships are explicitly acoustic all passengers are asked to behave accordingly. Special attention must be given to night peace onboard, which officially is at midnight. In National Parks, even earlier night peace is required and guests will be notified of this.
  • Smoking is allowed only outside the salon. Smoking in the restaurant area and in the cabins is not allowed and when smoking on the deck passengers must not throw cigarette butts in the sea.
  • Bed linens must not be taken out of the cabins.
  • Please take special attention not to throw anything into toilets except toilette paper.
  • Passengers are not permitted to bring drinks and food on the ship. This includes all drinks and food products purchased on shore in ports of call. The exceptions are personal care products, liquid medicine, food products specifically for infants and food products for special diets. Typical regional products purchased during visits to the ports will be stored on board to be returned to passengers at the end of the cruise.
  • Guests are obliged to respect meal times on board, which are placed on the board in the salon, as well as departure times to next port.
  • Any damage must be compensated to the captain by the passenger. Lost cabin keys will be charged 150 kunas per key.
  • It is strictly forbidden to throw rubbish into the sea.
  • Water is a problem on every ship, therefore please be very rational with it. The same applies to the electricity which runs on the generator.
  • Guests must close the portholes in cabins under deck during navigation, to avoid their cabins getting wet by the sea water entering the cabin through the porthole.
  • The captain and the crew will be available for any questions or queries and will do their best to make your stay on board a most pleasurable one. If captain and his crew are not providing satisfactory service, please contact our office for further help, as our aim is to make you satisfied during your stay onboard.
  • Service charge is not included in the price and therefore please tip at your own discretion

Bon voyage!

Your My Croatia Cruise Team!